IGaming Ontario

Licensed and regulated in Ontario

Privacy Policy

Last Updated: June 12, 2025

Your privacy is paramount to Casino Time. This Privacy Policy explains how Casino Time Inc. ("Casino Time," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, services, and online casino platform (collectively, the "Services"). We are committed to safeguarding your personal information in compliance with applicable privacy laws in Ontario, Canada.

1. Information We Collect

We collect various types of information to provide and improve our Services to you:

  • Personal Identifiable Information (PII): This includes information that can directly identify you, such as your name, address, email address, phone number, date of birth, government-issued identification (for age and identity verification), and payment details (e.g., credit card information, bank account details).
  • Transaction Information: Details related to your deposits, withdrawals, wagers, and gaming activities on our platform.
  • Technical Data: This may include your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
  • Usage Data: Information about how you use our website and Services, including pages visited, features used, and the duration of your sessions.
  • Communication Data: Records of your communications with us, including through live chat, email, or telephone.
  • Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

2. How We Collect Your Information

We collect information through various methods:

  • Direct Interactions: You provide us with your personal information when you register for an account, deposit funds, withdraw winnings, participate in promotions, contact customer support, or otherwise interact with our Services.
  • Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data and Usage Data using cookies, server logs, and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties, such as identity verification services, payment processors, and publicly available sources, to fulfill our legal and regulatory obligations.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Manage Your Account: This includes registering your account, verifying your identity and age (19+ as required by Ontario regulations), processing transactions, and maintaining your account.
  • To Operate and Improve Our Services: We use data to deliver our online casino games, personalize your experience, conduct internal operations, troubleshoot, data analysis, testing, research, statistical, and survey purposes.
  • For Security and Fraud Prevention: To detect, prevent, and respond to potential fraud, money laundering, and other illegal activities, ensuring a safe and secure gaming environment.
  • To Comply with Legal and Regulatory Obligations: As a licensed and regulated online casino in Ontario (OPIG#1240874), we are required to collect and retain certain information to meet our obligations to iGaming Ontario and the Alcohol and Gaming Commission of Ontario ("AGCO"). This includes responsible gaming measures.
  • For Customer Support: To provide assistance and respond to your inquiries and requests.
  • For Marketing and Promotions: To send you updates, promotional offers, and information about our Services that may interest you, where you have consented to receive such communications. You can opt out at any time.
  • To Monitor Responsible Gaming: To identify and assist players who may be at risk of problem gambling, in line with our commitment to responsible gaming.

4. Disclosure of Your Information

We may share your personal information with:

  • iGaming Ontario and AGCO: To comply with our licensing and regulatory requirements.
  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, identity verification, data analysis, and IT support. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
  • Affiliates: Other companies within our corporate group, for purposes consistent with this Privacy Policy.
  • Legal and Law Enforcement: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL encryption for data transmission.
  • Access Controls: Restricting access to your personal information to authorized personnel only.
  • Regular Audits: Conducting regular security audits and assessments.
  • Secure Storage: Storing data on secure servers with appropriate safeguards.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. This period is often dictated by regulatory requirements specific to online gambling operations in Ontario.

7. Your Rights

Under applicable privacy laws, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Withdraw Consent: Withdraw your consent to our collection, use, and disclosure of your personal information, subject to legal or contractual restrictions. Please note that withdrawing consent may affect your ability to use certain aspects of our Services.
  • Deletion: Request the deletion of your personal information, subject to our legal and regulatory obligations.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are small files stored on your device that enable us to:

  • Remember your preferences.
  • Analyze website traffic and usage patterns.
  • Deliver personalized content and advertisements.
  • Ensure the security and integrity of our platform.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Casino Time Inc.
1600 Bath Road
Kingston, Ontario
Canada K7M 4X6

Email: [email protected]